Privacy Policy
Amack Ltd. trading as Neosurf Services
Introduction
Amack Ltd. trading as Neosurf Services needs to gather and use certain information about individuals.
These can include customers, suppliers, business contacts, employees and other people the organisation has a relationship with or may need to contact.
This policy describes how this personal data must be collected, handled and stored to meet the company’s data protection standards — and to comply with the law.
Why this policy exists
This data protection policy ensures Neosurf Services:
Complies with data protection law and follows good practice
Protects the rights of staff, customers and partners
Is open about how it stores and processes individuals’ data
Protects itself from the risks of a data breach
Data Controller
Amack Ltd. trading as Neosurf Services is the controller of data for the purposes of the data protection legislation.
Neosurf Services
Third Floor
Goldvale House
27-41 Church Street West
Woking GU21 6DH
The type of personal information we collect
We currently collect and process the following information:
Personal identifiers, contacts and characteristics (for example, name and contact details including email addresses and telephone numbers)
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
To provide information that you request about our business and services
To contact you to discuss your requirements
We use the information that you have given us in order to stay in contact with you.
We will not share this information without your permission.
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting us.
(b) We have a contractual obligation.
(c) We have a legal obligation.
(d) We have a vital interest.
(e) We need it to perform a public task.
(f) We have a legitimate interest
How we store your personal information
Your information is securely stored at all times. Neosurf Services makes use of a number of systems to store data, both on-premise and in the cloud. Neosurf Services is in full control of both physical and logical access to all on-premise systems.
Neosurf Services has put in place all reasonable and appropriate security measures to protect your personal information from unauthorised loss, damage or use, and we limit physical and logical access to only those employees, agents, contractors and other approved third parties, who have a necessary and justifiable need as part of their role. Your personal information will only be processed under our direct instruction and subject to a duty of care and confidentiality commensurate with our own policies and procedures.
Procedures to detect and deal with any suspected (or actual) data security incident and where we are legally required to do so, will notify you and any applicable regulator of any such incident within 72 hours of becoming aware of it.
Neosurf Services will not keep personal information longer than is necessary for the purpose or purposes for which it was collected. Once personal information is no longer required, Neosurf Services will take all reasonable steps to destroy and erase it.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us if you wish to make a request:
Neosurf Services
Third Floor
Goldvale House
27-41 Church Street West
Woking GU21 6DH
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at:
Neosurf Services
Third Floor
Goldvale House
27-41 Church Street West
Woking GU21 6DH
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
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